FAQ
THE EXPERIENCE
BOX OFFICE
LOCATION AND PARKING
HYGIENE AND SAFETY
What happens during the event?
Space Explorers: THE INFINITE is the largest immersive space exploration experience.
Get ready for a unique immersive experience inspired by NASA's missions that takes you into space aboard the International Space Station. During this unique journey, you'll have access to never-before-seen 360-degree video captured in space using state-of-the-art technology.
You can now get a unique perspective on the daily life of astronauts and experience space exploration up close, all without ever leaving Earth.
The experience is presented as a journey and lasts approximately 45 minutes — 35 minutes of which are in VR.
How long does the experience last?
For Standard Ticket holders, please expect to spend about 45 minutes with us. We recommend arriving 15 minutes ahead of your ticketed time.
In what language is the experience presented?
The experience is presented in English.
Is the experience accessible for children?
The experience is accessible to those who are 8 years of age or older. Children aged 8-12 will need a waiver signed by their parent/guardian before starting the experience. Children under 8, including little ones in baby carriers, will not be admitted, as VR manufacturers do not recommend it.
What model of VR headset is used during the experience?
During your visit you will be wearing an Oculus Quest 2 that has a resolution of 1832 x 1920 pixels per eye.
Is it possible to sit during the experience?
No. The experience is made for you to wander the space for around 45 minutes. We offer accommodations for individuals with reduced mobility. See details below.
Is it possible to wear eyeglasses?
The use of contact lenses is preferable to enjoy an optimal experience. Otherwise, the VR device will be placed over your eyes.
If you need to wear eyeglasses, Oculus recommends that glasses are less than 6” wide and less than 2.25” high. Anything larger may not fit inside the VR headset.
Do you offer guided visits?
We offer on-site guest attendants throughout each phase of the experience. Although we do not offer guided visits, you will always be able to interact with one of our staff members for any needs and/or questions.
Is the experience the same for everyone?
No. THE INFINITE is an experience that is different for every visitor. Each visitor explores the International Space Station in their own way.
What age group is the experience for?
THE INFINITE is perfect for families with children aged 8 and over. Children under the age of 8 will not be admitted, including little ones in baby carriers, as VR manufacturers do not recommend it.
Children between 8 and 12 will have the opportunity to dive into THE INFINITE either in augmented reality with a tablet or in virtual reality with an Oculus headset. However, they will only be able to do the latter if their accompanying parent or legal guardian signs a waiver beforehand acknowledging the risks and authorizing the activity. Children between 8 and 12 years old must be accompanied by an adult. Please note that the accompanying adult won't be able to supervise or assist the child during the VR portion of the experience.
Is it necessary to dress a specific way for this experience?
We recommend you dress comfortably and wear comfortable shoes as you will be moving around the space freely. For your safety, we do not permit high-heeled shoe wear. Hats and caps are also not recommended due to the VR headset.
Is the experience accessible for people with reduced mobility?
Yes, with certain conditions.
The exhibition is outfitted with ramps, and all entrances and exits are designed with a wide enough space for manual wheelchairs, canes, walkers, or alternative manual mobility devices.
Please note: Motorized wheelchairs are not permitted as they can damage our floor-mounted equipment.
For those with reduced mobility (RM), we have a few different options available to accommodate you, please see below:
For guests with reduced mobility and requiring the assistance of a companion:
To provide better guidance and a more enjoyable experience, companions of people with reduced mobility are strongly encouraged to attend the virtual reality component. The intention is for both parties to share the virtual universe. Manual Transport Wheelchairs can be requested upon arrival on-site, free of charge for visitors (subject to availability).
Guest with reduced mobility attending alone:
During the virtual reality component of the experience, we can activate a slightly larger virtual protection radius around you. This is to help visitors respect your distance while you’re in the virtual space.
Options for Motorized Wheelchairs:
As the weight of some motorized wheelchairs may damage the sensitive technology underneath the free-roaming part of the virtual experience, we cannot accommodate any types of motorized vehicles. Manual Transport Wheelchairs can be requested upon arrival on-site, free of charge (subject to availability). While not interactive, we will provide a 360-degree immersive documentary that lets you experience life aboard the International Space Station.
Are backpacks allowed into the experience?
For the safety of others, backpacks (even small ones) are not permitted. Only small handbags or purses will be allowed.
Where can I find out more about the event/event organizers?
Space Explorers: THE INFINITE was created by INFINITY Experiences in association with TIME Studios. INFINITY Experiences is a joint venture founded in April 2020 by Studio PHI and Felix & Paul Studios. For more information, visit https://theinfiniteexperience.world/en/montreal/about
Where can I get tickets?
We recommend getting your tickets ahead of time. The Kravis Center is the only authorized online ticket provider for the West Palm Beach run of THE INFINITE. Tickets can be purchased online at https://www.kravis.org/events/space-explorers-the-infinite-an-immersive-experience/ or by calling (561) 832-7469.
Can I move my tickets to another date?
Kravis Center policy prohibits refunds and exchanges on all tickets. All sales are final. Please call the Box Office during operating hours at (561) 832-7469 for more information.
What happens if I am late for my time slot?
If you miss your check-in time, you should speak to a staff member when you arrive for assistance. If possible, we will try to accommodate you by giving you access to the site upon your arrival, or else sadly, you will lose your ticket. Being on time is essential — as if you were getting ready to board a spaceship!
Is it possible to buy a ticket at the door?
It is possible to purchase tickets on-site. However, we highly recommend getting your tickets in advance!
Do I have to print my ticket?
It is optional to print your ticket. Please have your ticket(s) digitally or printed. We recommend digital proof of purchase.
Can I come back a second time for free?
Please note that tickets for the experience are valid for one entry only.
Can I refund my ticket(s)?
All ticket purchases for THE INFINITE are final sale. No refunds will be made, and no order can be canceled. For more information, please refer to the Refunds & Exchanges section of the Kravis website before you purchase: https://www.kravis.org/services/
Are school group visits offered?
Yes, THE INFINITE is a great activity for schools and day camps interested in exploring STEM, art, and technology. We offer preferential pricing for school groups and will work with you to create a fun and enriching experience for your students. For more information, please don't hesitate to contact the Group Sales team by phone at (561) 651-4351 or by e-mail at [email protected]
Can I bring a large group? What about renting out the space for a party or event?
Yes! If you have 10 or more people in your party, the Group Sales team can help find the right day and time for you. Contact the Group Sales team by phone at (561) 651-4351 or by email at [email protected]
Do all the members of my group have to be together to register?
Yes, if you want to do the experience together, your tickets must be purchased for the same date and time. If your group may arrive at different times, we suggest you order your tickets separately.
I never received an order-confirmation e-mail and/or ticket.
Please contact the Box Office team at (561) 832-7469 to help troubleshoot your order.
How much do tickets cost?
Ticket prices vary based on the day of the week and ticket type.
Where is the event located?
The Kravis Center
at 701 Okeechobee Boulevard
West Palm Beach, FL 33401
Is there parking available?
Complimentary self-parking and paid valet parking is available. For more information, please visit https://www.kravis.org/visitor-info/parking-and-valet/
Can the virtual reality experience be uncomfortable or unsuitable for certain people?
The virtual reality experience is safe and enjoyable but potentially uncomfortable for certain people. It is not recommended for people with claustrophobia, heart problems, a history of seizures, epilepsy, or sensitivity to flashing lights or 3D.
People prone to motion sickness are also more likely to experience discomfort using a virtual reality headset. Vertigo may persist and increase within a few hours of use. Symptoms may also include drowsiness. These symptoms may increase the risk of injury when undertaking normal activities in the real world.
For those who experience motion sickness or vertigo, we have a few options:
- You may enjoy the experience with the use of a tablet and augmented reality technology. The tablet version will allow visitors share the same experience alongside their friends and family and see what they're seeing.
- We've also created an edited, seated, documentary version that lasts approximately the same duration as the free-roaming part of the experience. While it's not interactive, it's a 360-degree immersive documentary that lets visitors experience life aboard the International Space Station.
Can children do Virtual Reality alone?
Children age 8 to 12 must do the experience accompanied. THE INFINITE is an experience suitable for families with children eight years and older. Under this age, children will not be admitted, even in a baby carrier, for safety reasons. We recommend that children ages 8-12 do the augmented reality experience with a tablet, as virtual reality headset manufacturers do not recommend their use in children under 12. If an accompanying parent or legal guardian wants their child to experience it in VR, they must sign a waiver on-site acknowledging the risks and authorizing the activity. Please note that the accompanying adult cannot supervise or assist the child during the VR portion.
Are service dogs allowed?
Due to the nature of the multi-user tracking technology, we permit service dogs for the Space Walk portion of the experience only. These visitors would, unfortunately, be limited to the seated experience to reduce the possibility of collision with other users in virtual reality.
Can I bring a stroller with me?
Due to the nature of the exhibition, strollers are not permitted.
I have hearing aids, is it possible to do the experience?
You can still do the experience with hearing aids, please note that the headsets have headphones attached to them and that the volume can be adjusted as needed.
For visitors who are hearing impaired, English subtitles are available.
VR CODE OF PRACTICE FOR AN OPTIMAL EXPERIENCE
Please be attentive to the experiences of others, by staying silent or speaking very quietly (if necessary) when addressing others.
Please pay attention to the instructions from our team, and follow their advice and tips carefully to ensure you have the best experience possible.
Please be respectful of the sensitive equipment and handle it with care.