FAQ
THE EXPERIENCE
BOX OFFICE
LOCATION AND PARKING
HYGIENE AND SAFETY
What can I expect from THE INFINITE
The experience is an immersive journey into space aboard the International Space Station. The experience lasts approximately 40 to 55 minutes, through guided VR.
We ask visitors to kindly remain silent during their visit to SPACE EXPLORERS THE INFINITE to encourage greater immersion for all.
How long does the experience last?
Please expect to spend about 50 minutes with us. This does not account for any wait time you could incur.
In what language is the experience presented?
The experience is presented in English.
Is the experience accessible for children?
The experience is accesible to those who are 8 years of age or older. Chilldren aged 8-12, will need a waiver signed by their parent/guardian before starting the experience. Children under the age of 8 will not be admitted, to include little ones in baby carriers, as it is not recommended by VR manufacturers.
What model of VR headset is used during the experience?
During your visit you will be wearing an Oculus Quest 2 that has a resolution of 1832 x 1920 pixels per eye.
Can I take pictures or record the experience?
Yes. We invite our guests to take photos and videos for personal use only and would love for you to tag us at @spaceexplorers.theinfinite @midlandcenter and #spaceexplorerstheinfinite.
Please note, the use of flashes and tripods are strictly prohibited. Press photography (and any other photography for professional use) is also prohibited unless authorized and accompanied by a staff member.
Is it possible to wear eye glasses?
The use of contact lenses is preferable to enjoy an optimal experience. Otherwise, the VR device will be placed over your eyes.
According to official documentation from Oculus, if you need to wear eye glasses, it is recommended that glasses are 142mm or less wide and 50mm or less high. Anything larger will most likely have trouble fitting in the Quest 2 headset.
Do you offer guided visits?
We offer on-site guest attendants throughout each phase of the experience. Although we do not offer guided visits, you will always be able to interact with one of our staff members for any needs and or questions.
Is the experience the same for everyone?
No. THE INFINITE is an experience that is different for every visitor. Each visitor explores the International Space Station in their own way.
What age group is the experience for?
THE INFINITE is perfect for families with children aged 8 and over. Children under the age of 8 will not be admitted, to include little ones in baby carriers, as it is not recommended by VR manufacturers.
Children between 8 and 12 will have the opportunity to dive into SPACE EXPLORERS THE INFINITE either in augmented reality with a tablet or in virtual reality with an OCULUS mask. However, they will only be able to do the latter if their accompanying parent or legal guardian signs a waiver beforehand acknowledging the risks and authorizing the activity. Children between 8 and 12 years old must be accompanied by an adult. Please note that the accompanying adult won't be able to supervise or assist the child during the VR portion of the experience.
Is it necessary to dress a specific way for this experience?
We recommend you dress comfortably and wear comfortable shoes as you will be moving around the space freely. For your safety, we do not permit high-heeled shoewear. Hats and caps are also not recommended due to the VR headset.
For the safety of others, backpacks (even small ones) are not permitted. Only small handbags will be allowed.
Is the experience accessible for people with reduced mobility?
Yes, with certain conditions.
The exhibition is outfitted with ramps, and all entrances and exits are designed with a wide enough space for manual wheelchairs, canes, walkers, or alternative manual mobility devices.
Please note: Motorized wheelchairs are not permitted as they can damage our floor-mounted equipment.
For those with reduced mobility (RM), we have a few different options available to accommodate you, please see below:
For guests with reduced mobility and requiring the assistance of a companion:
To provide better guidance and a more enjoyable experience, companions of people with reduced mobility are strongly encouraged to attend the virtual reality component. The intention is for both parties to share the virtual universe. One companion is entitled to free admission. Manual Transport Wheelchairs are available on-site, free of charge for visitors.
Guest with reduced mobility attending alone:
During the virtual reality component of the experience, we can activate a slightly larger virtual protection radius around you. This is to help visitors respect your distance while you’re in the virtual space.
Options for Motorized Wheelchairs:
As the weight of some motorized wheelchairs may damage the sensitive technology underneath the free-roaming part of the virtual experience, we cannot accommodate all types of motorized vehicles. In these instances, you have the three following options available to you:
- Motorized Wheelchairs that can be put in manual mode and operated like a Manual Transport Wheelchair. You’re entitled to free admission for your companion, who is encouraged to do the virtual reality component with you.
- For those in Motorized Wheelchairs who cannot operate in manual mode, there’s also an option to see an edited seated documentary version that lasts approximately the same duration as the free-roaming part of the experience. While not interactive, it’s a 360-degree immersive documentary that lets you experience life aboard the International Space Station.
- We can provide Manual Transport Wheelchairs on-site, free of charge.
We highly advise you to call in advance if you require one of our Manual Transport Wheelchairs to ensure it will be reserved for you.
Are backpacks allowed into the experience?
For the safety of others, backpacks (even small ones) are not permitted.
Is there any merchandise for sale on-site?
Yes, there is THE INFINITE merchandise available to purchase on-site.
Where can I find out more about the event/event organizers?
Space Explorers: THE INFINITE was created by INFINITY Experiences in association with TIME Studios. INFINITY Experiences is a joint venture founded in April 2020 by Studio PHI and Felix & Paul Studios. For more information, visit https://theinfiniteexperience.world/en/montreal/about
Where can I get tickets?
We recommend getting your tickets ahead of time. Midland Center is the only official and authorized online ticket provider for the Midland run of THE INFINITE. Tickets purchased from other sources are often inflated in price and not eligible for assistance if tickets are lost, stolen, or the event is postponed.
What methods of payment are accepted?
Accepted methods of payment are credit and debit cards, with cash accepted for tickets purchased in person at the Ticket Office.
Can I move my tickets to another date?
Based on availability, you may be able to change your date. Pricing may vary, and you will be responsible for any additional charges. Please call the Midland Center Ticket Office during operating hours at 989.631.8250 for assistance.
What happens if I am late for my time slot?
If you miss your check-in time, you should speak to a staff member when you arrive for assistance. If possible, we will try to accommodate you by giving you access to the site upon your arrival, or else sadly, you will lose your ticket. Being on time is essential — as if you were getting ready to board a spaceship!
Is it possible to buy a ticket at the door?
It is possible to purchase tickets on-site. However, we highly recommend getting your tickets in advance!
Do I have to print my ticket?
It is not necessary for your to print your tickets. Seven days prior to your event you will receive an email from [email protected] with instructions for arrival. If you do not receive this email, please first check your spam/junk folder/promotions folder. If there are any questions, please contact Midland Center Ticket Office at 989.631.8250 to troubleshoot your order.
Can I come back a second time for free?
Please note that tickets for the experience are valid for one entry only.
Can I refund my ticket(s)?
All ticket purchases for Space Explorers: THE INFINITE are final sale. No refunds will be made, and no order can be canceled.
Are school group visits offered?
Yes, THE INFINITE is a great activity for schools and day camps interested in exploring STEM, art, and technology. We offer $5 student tickets for school groups thanks to generous underwriting from Spence Brothers. Our staff will work with you to create a fun and enriching experience for your students.
For more information, please contact [email protected].
Can I bring a large group? What about renting out the space for a party or event?
Yes! You may purchase up to 9 tickets at a time online. If you have 10 or more people in your party, our Visitor Services team can help find the right day and time for you. Contact our team by phone at 989.631.8250, or by e-mail at [email protected].
Do all the members of my group have to be together to register?
Yes, if you want to do the experience together. If your group may arrive at different times, we suggest you order your tickets separately.
I never received an order-confirmation e-mail and/or ticket.
Please check your email. Tickets should have been delivered attached as a PDF 7 days prior to your ticketed performance from [email protected]. If you have not received this email, please first check your spam/junk folder. Then, contact Midland Center's Ticket Office at 989.631.8250 to help troubleshoot your order.
Is there parking available?
Yes, parking is available for our guests.
Where is the event located?
Midland Center for the Arts in Midland, MI
Are there bathrooms available at the venue?
Public restrooms are available for your use on-site.
Can the virtual reality experience be uncomfortable or unsuitable for certain people?
The virtual reality experience is safe and enjoyable but potentially uncomfortable for certain people. It is not recommended for people with claustrophobia, heart problems, a history of seizures, epilepsy, or sensitivity to flashing lights or 3D.
People prone to motion sickness are also more likely to experience discomfort using a virtual reality headset. Vertigo may persist and increase within a few hours of use. Symptoms may also include drowsiness. These symptoms may increase the risk of injury when undertaking normal activities in the real world.
For those who experience motion sickness or vertigo, we have a few options:
- You may enjoy the experience with the use of a tablet and augmented reality technology. The tablet version will allow visitors share the same experience alongside their friends and family and see what they're seeing.
- We've also created an edited, seated, documentary version that lasts approximately the same duration as the free-roaming part of the experience. While it's not interactive, it's a 360-degree immersive documentary that lets visitors experience life aboard the International Space Station.
Can children do Virtual Reality alone?
Children age 8 to 12 must do the experience accompanied. THE INFINITE is an experience suitable for families with children eight years and older. Under this age, children will not be admitted, even in a baby carrier, for safety reasons. We recommend that children ages 8-12 do the augmented reality experience with a tablet, as virtual reality headset manufacturers do not recommend their use in children under 12. If an accompanying parent or legal guardian wants their child to experience it in VR, they must sign a waiver on-site acknowledging the risks and authorizing the activity. Please note that the accompanying adult cannot supervise or assist the child during the VR portion.
Are service dogs allowed?
Due to the nature of the multi-user tracking technology, we permit service dogs for the Space Walk portion of the experience only. These visitors would, unfortunately, be limited to the seated experience to reduce the possibility of collision with other users in virtual reality.
Can I bring a stroller with me?
Due to the nature of the exhibition, strollers are not permitted.
What are the accessibility options for a visually impaired individual?
Patrons who are blind or have low vision may request a sighted guide by emailing [email protected] at least 2 weeks in advance.
Additionally, a visually impaired individual is entitled to a companion whose entry would be free of charge. To book your complimentary companion ticket please email [email protected] or call our Ticket Office at 989.631.8250.
A fully seated 360-degree film experience that is not interactive can also be opted into upon request.
I have hearing aids, is it possible to do the experience?
You can still do the experience with hearing aids, please note that the headsets have headphones attached to them and that the volume can be adjusted as needed.
For visitors who are hearing impaired, English subtitles are available.
VR CODE OF PRACTICE FOR AN OPTIMAL EXPERIENCE
Please be attentive to the experiences of others, by staying silent or speaking very quietly (if necessary) when addressing to others.
Please pay attention to the instructions from our team, and follow their advice and tips carefully to ensure you have the best experience possible.
Please be respectful of the sensitive equipment and handle it with care.