FAQ
THE EXPERIENCE
BOX OFFICE
LOCATION AND PARKING
ACCESSIBILITY
What happens during the event?
Space Explorers: THE INFINITE is the largest immersive space exploration experience.
Get ready for a unique immersive experience inspired by NASA's missions that takes you into space aboard the International Space Station. During this unique journey, you'll have access to never-before-seen 360-degree video captured in space using state-of-the-art technology.
You can now get a unique perspective on the daily life of astronauts and experience space exploration up close, all without ever leaving Earth.
The experience is presented as a journey and lasts approximately 45 minutes - 35 minutes of which are in VR.
How long does the experience last?
For Standard Ticket holders, please expect to spend about 45 minutes with us.
Or, get 10 more minutes in space with our Premium Ticket option! You’ll get more time to craft and cherish extraordinary moments with the crew — or simply marvel at Earth like never before.
In what language is the experience presented?
The experience is presented in English.
Is the experience accessible for children?
The experience is accessible to those who are 8 years of age or older. Children aged 8-12 will need a waiver signed by their parent/guardian before starting the experience. Children under the age of 8 will not be admitted, including little ones in baby carriers, as it is not recommended by VR manufacturers.
What model headset of VR are used during the experience?
During your visit you will be wearing an Oculus Quest 2 that has a resolution of 1832 x 1920 pixels per eye.
Can I take pictures or record the experience?
Yes. We invite our guests to take photos and videos for personal use only and would love for you to tag us at @theinfinite.experience @DenverCenter and #spaceexplorerstheinfinite.
Please note, the use of flashes and tripods are strictly prohibited. Press photography (and any other photography for professional use) is also prohibited unless authorized and accompanied by a staff member.
Is it possible to sit during the experience?
The majority of the experience is made for you to wander the space for around 45 minutes. We offer accommodations for individuals with reduced mobility. Please see more information below.
Is it possible to wear eye glasses?
If you have the option of contact lenses, we recommend you use them instead of glasses for an optimal experience. If you need to wear eyeglasses, Oculus recommends that glasses are less than 6” wide and less than 2.25” high. Anything larger may not fit in the VR headset.
Is the experience the same for everyone?
No. THE INFINITE is an experience that is different for every visitor. Each visitor explores the International Space Station in their own way.
What age group is the experience for?
THE INFINITE is perfect for families with children aged 8 and over. Children under the age of 8 will not be admitted, including little ones in baby carriers, as it is not recommended by VR manufacturers.
Children between 8 and 12 will have the opportunity to dive into THE INFINITE only if their accompanying parent or legal guardian signs a waiver beforehand acknowledging the risks and authorizing the activity. Children between 8 and 12 years old must be accompanied by an adult. Please note that the accompanying adult won't be able to supervise or assist the child during the VR portion of the experience.
Is it necessary to dress a specific way for this experience?
We recommend you dress comfortably and wear comfortable shoes as you will be moving around the space freely. For your safety, we do not permit high-heeled shoewear. Hats and caps are also not recommended due to the VR headset.
For the safety of others, backpacks (even small ones) are not permitted. Only small side handbags will be allowed.
Are backpacks allowed into the experience?
For the safety of others, backpacks (even small ones) are not permitted.
Can I bring a stroller with me?
Due to the nature of the exhibition, strollers are not permitted.
Is there any merchandise for sale on site?
Yes, there is INFINITE merchandise available to purchase on site.
Where can I find out more about the event/event organizers?
Space Explorers: THE INFINITE was created by INFINITY Experiences in association with TIME Studios and the Denver Center for the Performing Arts. INFINITY Experiences is a joint venture founded in April 2020 by Studio PHI and Felix & Paul Studios.
Where can I get tickets?
We recommend getting your tickets ahead of time. The Denver Center is the only authorized online ticket provider for shows and related events presented by the Denver Center for the Performing Arts.
What methods of payment are accepted?
Accepted methods of payment are credit and debit cards, with cash accepted for tickets purchased in person at the Box Office.
Can I move my tickets to another date?
For more details about exchanges or other ticketing questions, please view the Denver Center’s ticketing terms and conditions at https://www.denvercenter.org/terms-and-conditions/. You may also contact the DCPA Box Office at 303-893-4100 or visit https://www.denvercenter.org/about-us/contact-us/ to speak to one of our agents.
What happens if I am late for my time slot?
If you miss your check-in time, you should speak to a staff member when you arrive for assistance, and if possible, we will try to accommodate you by giving you access to the site upon your arrival, or else sadly, you will lose your ticket. Being on time is essential—as if you were getting ready to board a spaceship!
Is it possible to buy a ticket at the door?
It is possible to purchase tickets on-site. However, we highly recommend getting your tickets in advance!
Do I have to print my ticket?
Tickets purchased in advance are delivered digitally. Upon completing your order, you will receive a confirmation email with your tickets attached as a PDF from [email protected]. If you do not receive this email, please first check your spam/junk folder. Then, contact the DCPA Box Office at 303-893-4100 or visit https://www.denvercenter.org/about-us/contact-us/ to troubleshoot your order.
Can I come back a second time for free?
Please note that tickets for the experience are valid for one entry only.
Can I refund my ticket(s)?
All ticket purchases for Space Explorers: THE INFINITE are final sale. No refunds will be made, and no order can be canceled. For more information, please view the Denver Center’s ticketing terms and conditions at https://www.denvercenter.org/terms-and-conditions/, or refer to the conditions of sale accepted before your purchase.
Are school group visits offered?
Yes, THE INFINITE is a great activity for schools and day camps interested in exploring STEM, art, and technology. We offer preferential pricing for school groups and will work with you to create a fun and enriching experience for your students. For more information, please don't hesitate to contact our Group Sales team by visiting https://www.denvercenter.org/group-tickets/ or by calling +1-303-446-4829.
Can I bring a large group? What about renting out the space for a party or event?
Yes! You may purchase up to 9 tickets at a time online. If you have 10 or more people in your party, the DCPA Group Sales team can help find the right day and time for you. Contact our Group Sales team by visiting this webpage or by calling +1-303-446-4829.
Do all the members of my group have to be together to register?
Yes, if you want to do the experience together. If your group may arrive at different times, we suggest ordering separate tickets.
I never received an order-confirmation e-mail and/or ticket.
Please check your email. Tickets should have been delivered attached as a PDF 10 days prior to your ticketed performance from [email protected]. If you have not received this email, please first check your spam/junk folder. Then, contact the DCPA Box Office at 303-893-4100 or visit https://www.denvercenter.org/about-us/contact-us/ to troubleshoot your order.
How much do tickets costs?
Ticket prices vary based on the day of the week and ticket type:
- WEEKDAYS (Tues – Thurs)
- Children (8-12) = $25 Standard | $40 Premium
- Adults = $45 Standard | $60 Premium
- Bundle (4-Pack) = $160 – SAVE 10%
- WEEKENDS (Fri – Sun)
- Children (8-12) = $30 Standard | $45 Premium
- Adults = $50 Standard | $65 Premium
- Bundle (4-Pack) = $180 – SAVE 10%
Are there any special offers or ways to save available?
We offer the following ways to save on tickets:
- Select THE INFINITE BUNDLE option and save 10% on Standard tickets
- Choose a weeknight. Tickets on Tuesdays – Fridays are priced lower than weekend tickets
- Become a Subscriber or 30 & Under Radvantage Member to save on Space Explorers: THE INFINITE, and nearly every show at DCPA! Learn more ➤
- Group buyers of 10+ tickets save 10%. See the “Can I bring a large group?” section above for more details on group ticketing.
Is there parking available?
THE INFINITE takes place at Stanley Marketplace. Stanley Marketplace will allow up to three hours of complimentary parking in their parking lots beginning April 1. After three hours, parking will be $3 per hour and can be paid before you leave through their lot-posted QR codes. On busy days, the parking lot can fill up quickly, so leave extra time to find a spot. To learn more about the new parking policy at Stanley Marketplace, please visit https://stanleymarketplace.com/2024/03/01/park-play-at-stanley-marketplace/
Free parking is still available on the streets surrounding the marketplace.
Are there lockers and or a coat check on site?
Lockers with keys are available; if you want to store personal belongings in a locker, please do it before entering the experience.
What are the closest public transport stations?
The closest bus stops are Montview Blvd & Clinton St. (20), Colfax Ave & Dayton St (15/15L), and Montview Blvd & Dayton St. (105). The closest light rail stop is the Central Park station (A line).
Are there bathrooms available at the venue?
Restrooms, including family/inclusive and accessible accommodations, are located inside Stanley Marketplace. There are no restrooms inside THE INFINITE experience.
Will food and drinks be available for purchase on-site?
Stanley Marketplace is a community of 50+ independently owned Colorado businesses that offer a place for you to eat, drink, shop, exercise, play, work, and more. To learn more, visit https://stanleymarketplace.com/.
Where is the event located?
Stanley Marketplace
2501 Dallas St, Aurora, CO 80010
Can the virtual reality experience be uncomfortable or unsuitable for certain people?
The virtual reality experience is safe and enjoyable but potentially uncomfortable for certain people. It is not recommended for people with claustrophobia, heart problems, a history of seizures, epilepsy, or sensitivity to flashing lights or 3D.
People prone to motion sickness are also more likely to experience discomfort using a virtual reality headset. Vertigo may persist and increase within a few hours of use. Symptoms may also include drowsiness. These symptoms may increase the risk of injury when undertaking normal activities in the real world.
For those who experience motion sickness or vertigo, we have a few options:
You may enjoy the experience with the use of a tablet and augmented reality technology. The tablet version will allow visitors share the same experience alongside their friends and family and see what they're seeing.
We've also created an edited, seated, documentary version that lasts approximately the same duration as the free-roaming part of the experience. While it's not interactive, it's a 360-degree immersive documentary that lets visitors experience life aboard the International Space Station.
Can children do Virtual Reality alone?
Children age 8 to 12 must do the experience accompanied. THE INFINITE is an experience suitable for families with children eight years and older. Under this age, children will not be admitted, even in a baby carrier, for safety reasons. Children ages 8-12 will require a waiver signed on-site by their accompanying parent or guardian acknowledging the risks and authorizing the activity. Please note that the accompanying adult cannot supervise or assist the child during the VR portion.
Are service dogs allowed?
Due to the nature of the multi-user tracking technology, we permit service dogs for the Space Walk portion of the experience only. These visitors would, unfortunately, be limited to the seated experience to reduce the possibility of collision with other users in virtual reality.
Do you offer guided visits?
We offer on-site guest attendants throughout each phase of the experience. Although we do not offer guided visits, you will always be able to interact with one of our staff members for any needs and or questions.
What are the accessibility options for a visually impaired individual?
Patrons who are blind or have low vision may request a sighted guide by emailing [email protected] at least 2 weeks in advance.
Additionally, a visually impaired individual is entitled to a companion whose entry would be free of charge. To book your complimentary companion ticket please email [email protected] or call our Box Office at 303-893-4100 from 10am-6pm Monday through Saturday.
A fully seated 360-degree film experience that is not interactive can also be opted into upon request.
What are the accessibility options for an individual who is deaf or hard of hearing?
Patrons who are deaf or hard of hearing may request English captioning in their headsets. An ASL Interpreter can also be requested at least 2 weeks in advance to provide interpretation when outside the headset by emailing [email protected].
Additionally, a patron who are deaf or hard of hearing is entitled to a companion whose entry would be free of charge. To book your complimentary companion ticket please email [email protected] or call our Box Office at 303-893-4100 from 10am-6pm Monday through Saturday.
What are Sensory Friendly entry times?
Sensory Friendly entry times are designed for individuals who would benefit from a more relaxed environment and/or for those who may desire additional accommodations to feel at ease, including accommodations such as extra time and smaller group sizes.
Sensory Friendly entry times are available on Saturday, March 23 from 10 – 10:30am and Thursday, April 11 from 4 – 4:30pm.
To purchase tickets for a Sensory Friendly experience, click BOOK NOW in the upper righthand corner of this page. Select an entry date and time during the time ranges listed above. Tickets during all Sensory Friendly entry times are $25 for children and $45 for adults regardless of weekday.
I have hearing aids, is it possible to do the experience?
You can still do the experience with hearing aids, please note that the headsets have headphones attached to them and that the volume can be adjusted as needed.
For visitors who are hearing impaired, English subtitles are available.
Is the experience accessible for people with different mobility needs?
Yes, with certain conditions. Please email [email protected] with any questions not covered here.
The exhibition is outfitted with ramps, and all entrances and exits are designed with a wide enough space for manual wheelchairs, canes, walkers, or alternative manual mobility devices. An individual with reduced mobility is entitled to a companion whose entry would be free of charge. To book your complimentary companion ticket please email [email protected] or call our Box Office at 303-893-4100 from 10am-6pm Monday through Saturday.
Please note: Power wheelchairs are not permitted as they can damage our floor-mounted equipment.
For those with different mobility needs we have a few different options available to accommodate you, please see below:
For guests with reduced mobility and requiring the assistance of a companion:
To provide better guidance and a more enjoyable experience, companions of people with reduced mobility are strongly encouraged to do the virtual reality component. The intention is for both parties to share the virtual universe. Manual Transport Wheelchairs are available on-site, free of charge for visitors.
Guest with reduced mobility attending alone:
During the virtual reality component of the experience, we can activate a slightly larger virtual protection radius around you. This is to help visitors respect your distance while you’re in the virtual space.
Options for Power Wheelchairs:
As the weight of some motorized wheelchairs may damage the sensitive technology underneath the free-roaming part of the virtual experience, we cannot accommodate all types of motorized vehicles. In these instances, you have the three following options available to you:
- Power Wheelchairs that can be put in manual mode and operated like a Manual Transport Wheelchair.
- For those in Power Wheelchairs who cannot operate in manual mode, there’s also an option to see an edited seated documentary version that lasts approximately the same duration as the free-roaming part of the experience. While not interactive, it’s a 360-degree immersive documentary that lets you experience life aboard the International Space Station.
- We can provide Manual Transport Wheelchairs on-site, free of charge.
- We highly advise you to call in advance if you require one of our Manual Transport Wheelchairs to ensure it will be reserved for you.
Sensory and Accessibility Guide
To access our Sensory and Accessibility Guide, please visit dcpa.today/infinite-sensory-guide.
VR CODE OF CONDUCT
Please be attentive to the experiences of others, by staying silent or speaking very quietly (if necessary) when addressing to others.
Please pay attention to the instructions from our team, and follow their advice and tips carefully to ensure you have the best experience possible.
Please be respectful of the sensitive equipment and handle it with care.