FAQ

For Standard Ticket holders, please expect to spend about 45 minutes with us. We recommend arriving 15 minutes ahead of your ticketed time.

Or, get 10 more minutes in space with our Premium Ticket option! You’ll get more time to craft and cherish extraordinary moments with the crew — or simply marvel at Earth like never before.

The experience is presented in English.

The experience is accessible to those who are 8 years of age or older. Children aged 8-12 will need a waiver signed by their parent/guardian before starting the experience. Children under 8, including little ones in baby carriers, will not be admitted, as VR manufacturers do not recommend it.

During your visit you will be wearing an Oculus Quest 2 that has a resolution of 1832 x 1920 pixels per eye.

Yes. We invite our guests to take photos and videos for personal use only and would love for you to tag us at @spaceexplorers.theinfinite @BlumenthalArts and #spaceexplorerstheinfinite.

Please note, the use of flashes and tripods are strictly prohibited. Press photography (and any other photography for professional use) is also prohibited unless authorized and accompanied by a staff member.

The experience is designed for a 45-minute self-guided tour of the space. We offer accommodations for individuals with reduced mobility. See details below.

If you have the option of contact lenses, we recommend you use them instead of glasses for an optimal experience. If you need to wear eyeglasses, Oculus recommends that glasses are less than 6” wide and less than 2.25” high. Anything larger may not fit in the VR headset.

We offer on-site guest attendants throughout each phase of the experience. Although we do not offer guided visits, you will always be able to interact with one of our staff members for any needs and/or questions.

No. THE INFINITE is an experience that is different for every visitor. Each visitor explores the International Space Station in their own way.

THE INFINITE is perfect for families with children aged 8 and over. Children under the age of 8 will not be admitted, including little ones in baby carriers, as VR manufacturers do not recommend it.

Children between 8 and 12 will have the opportunity to dive into THE INFINITE either in augmented reality with a tablet or in virtual reality with an Oculus headset. However, they will only be able to do the latter if their accompanying parent or legal guardian signs a waiver beforehand acknowledging the risks and authorizing the activity. Children between 8 and 12 years old must be accompanied by an adult. Please note that the accompanying adult won't be able to supervise or assist the child during the VR portion of the experience.

We recommend you dress comfortably and wear comfortable shoes as you will be moving around the space freely. For your safety, we do not permit high-heeled shoe wear. Hats and caps are also not recommended due to the VR headset.

For the safety of others, backpacks (even small ones) are not permitted. Only small handbags or purses will be allowed.

Yes, with certain conditions. Please call (704) 372-1000 with any questions not covered here.

The exhibition is outfitted with ramps, and all entrances and exits are designed with a wide enough space for manual wheelchairs, canes, walkers, or alternative manual mobility devices.

Please note: Motorized wheelchairs are not permitted as they can damage our floor-mounted equipment.

For those with reduced mobility (RM), we have a few different options available to accommodate you, please see below:

For guests with reduced mobility and requiring the assistance of a companion:
To provide better guidance and a more enjoyable experience, companions of people with reduced mobility are strongly encouraged to attend the virtual reality component. The intention is for both parties to share the virtual universe. One companion is entitled to free admission. Manual Transport Wheelchairs can be requested upon arrival on-site, free of charge for visitors (subject to availability).

Guest with reduced mobility attending alone:
During the virtual reality component of the experience, we can activate a slightly larger virtual protection radius around you. This is to help visitors respect your distance while you’re in the virtual space.

Options for Motorized Wheelchairs:
As the weight of some motorized wheelchairs may damage the sensitive technology underneath the free-roaming part of the virtual experience, we cannot accommodate all types of motorized vehicles. In these instances, you have the three following options available to you: 

- Motorized Wheelchairs that can be put in manual mode and operated like a Manual Transport Wheelchair. You’re entitled to free admission for your companion, who is encouraged to do the virtual reality component with you.

- For those in Motorized Wheelchairs who cannot operate in manual mode, there’s also an option to see an edited seated documentary version that lasts approximately the same duration as the free-roaming part of the experience. While not interactive, it’s a 360-degree immersive documentary that lets you experience life aboard the International Space Station.

- We can provide Manual Transport Wheelchairs on-site, free of charge.

We highly advise you to call in advance if you require one of our Manual Transport Wheelchairs to ensure it will be reserved for you.

For the safety of others, backpacks (even small ones) are not permitted. Lockers will be available on-site, if needed.

Yes, there is THE INFINITE merchandise available to purchase on-site.

Space Explorers: THE INFINITE was created by INFINITY Experiences in association with TIME Studios. INFINITY Experiences is a joint venture founded in April 2020 by Studio PHI and Felix & Paul Studios. For more information, visit https://theinfiniteexperience.world/en/montreal/about

Group buyers of 10+ tickets save 10%. See the “Can I bring a large group?” section under the Box Office section up top for more details on group ticketing.